{"id":21,"date":"2019-06-04T13:58:24","date_gmt":"2019-06-04T18:58:24","guid":{"rendered":"http:\/\/support.it.illinoisstate.edu\/kb\/?p=21"},"modified":"2020-08-19T11:39:47","modified_gmt":"2020-08-19T16:39:47","slug":"troubleshooting-vdi-connections","status":"publish","type":"post","link":"https:\/\/support.it.illinoisstate.edu\/kb\/troubleshooting-vdi-connections\/","title":{"rendered":"Troubleshooting VDI Connections"},"content":{"rendered":"

When trying to connect to “vdi.it.ilstu.edu”, you see the following message:<\/strong><\/p>\n\n\n

\"\"
If you see this error, that means your protocol is not set to “VMware Blast”.
First make sure you are connecting to “vdi.it.ilstu.edu” and NOT vdi.ad.ilstu.edu<\/strong>, and then do the following:<\/figcaption><\/figure>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Overview of connection servers and required protocols:<\/strong><\/p>\n\n\n\n

vdi.it.ilstu.edu = No VPN required = “VMware Blast” protocol (use this one)<\/p>\n\n\n\n

vdi.ad.ilstu.edu = Internal connection server = VPN required = “PCOIP” protocol <\/p>\n\n\n\n

When trying to use the virtual machine, I cannot connect. What should I do?<\/strong><\/p>\n\n\n\n

\"Linux<\/figure>\n\n\n\n

If the Virtual Machine is not responding. Right click on the VM you are having trouble accessing. Then select the reset desktop button. If the issue persists, please submit a ticket here<\/a>.<\/p>\n\n\n\n

My desktop is too small<\/strong><\/p>\n\n\n\n

The VM’s are optimized for 1080p, so if you have a 4k display everything will appear very small. To fix this:<\/p>\n\n\n\n

  1. Goto Start>Settings>System<\/li>
  2. Find “Scale and Layout” and change it from 100% to 200%, or play around with different percentages to work for you<\/li><\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    My issue isn’t listed, what can I do?<\/strong><\/p>\n\n\n\n

    You can always submit a ticket<\/a> with any questions or suggestions you may have and we will get back to you as soon as possible.<\/p>\n\n\n

    <\/p>","protected":false},"excerpt":{"rendered":"

    When trying to connect to “vdi.it.ilstu.edu”, you see the following message: Overview of connection servers and required protocols: vdi.it.ilstu.edu = No VPN required = “VMware Blast” protocol (use this one) vdi.ad.ilstu.edu = Internal connection server = VPN required = “PCOIP” protocol When trying to use the virtual machine, I cannot connect. What should I do? If the Virtual Machine is not responding. Right click on the VM you are having trouble accessing. Then select the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"single-full.php","format":"standard","meta":[],"categories":[2],"tags":[],"_links":{"self":[{"href":"https:\/\/support.it.illinoisstate.edu\/kb\/wp-json\/wp\/v2\/posts\/21"}],"collection":[{"href":"https:\/\/support.it.illinoisstate.edu\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.it.illinoisstate.edu\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.it.illinoisstate.edu\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.it.illinoisstate.edu\/kb\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":5,"href":"https:\/\/support.it.illinoisstate.edu\/kb\/wp-json\/wp\/v2\/posts\/21\/revisions"}],"predecessor-version":[{"id":173,"href":"https:\/\/support.it.illinoisstate.edu\/kb\/wp-json\/wp\/v2\/posts\/21\/revisions\/173"}],"wp:attachment":[{"href":"https:\/\/support.it.illinoisstate.edu\/kb\/wp-json\/wp\/v2\/media?parent=21"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.it.illinoisstate.edu\/kb\/wp-json\/wp\/v2\/categories?post=21"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.it.illinoisstate.edu\/kb\/wp-json\/wp\/v2\/tags?post=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}