Author: School of IT

SFTP (using FileZilla)

Posted on | By School of IT

Method 1: Quickconnect

1. Open the FTP client (e.g., FileZilla)

2. Enter the connection information

1

3. Click “Quickconnect”

Method 2: Using Site Manager

1. Open the FTP client

2. Select “File” > Site Manager

2

3. Click on “New Site”

http://itk.ilstu.edu/support/html/images/sftp/3.jpg

4. Enter connection information

http://itk.ilstu.edu/support/html/images/sftp/4.jpg

Troubleshooting VDI Connections

Posted on | By School of IT

When trying to connect to “vdi.it.ilstu.edu”, you see the following message:

If you see this error, that means your protocol is not set to “VMware Blast”.
First make sure you are connecting to “vdi.it.ilstu.edu” and NOT vdi.ad.ilstu.edu, and then do the following:

Overview of connection servers and required protocols:

vdi.it.ilstu.edu = No VPN required = “VMware Blast” protocol (use this one)

vdi.ad.ilstu.edu = Internal connection server = VPN required = “PCOIP” protocol

When trying to use the virtual machine, I cannot connect. What should I do?

Linux desktop error image

If the Virtual Machine is not responding. Right click on the VM you are having trouble accessing. Then select the reset desktop button. If the issue persists, please submit a ticket here.

My desktop is too small

The VM’s are optimized for 1080p, so if you have a 4k display everything will appear very small. To fix this:

  1. Goto Start>Settings>System
  2. Find “Scale and Layout” and change it from 100% to 200%, or play around with different percentages to work for you

My issue isn’t listed, what can I do?

You can always submit a ticket with any questions or suggestions you may have and we will get back to you as soon as possible.

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