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Submit a Ticket

Computer/VM

Problems related to a university computer, server, or virtual machine.

Select

Access Request

Requests for access to physical and digital university resources, particularly for new employees.

Select

Application

Problems related to a specific application, rather than an entire system.

Select

Quick Ticket

Submit a generic ticket.

Note: choosing an option to the left helps provide more information to resolve your problem.

Select

Lab Computer


This will help us to properly assign the ticket and contact you.
For example, "OU 134"

Note: The ticket will fail to submit if you are not a current student, faculty, or staff member in the School of Information Technology. If you are currently unaffiliated, please submit your ticket via the university helpdesk instead, located at ithelp.ilstu.edu

OpenStack


This will help us to properly assign the ticket and contact you.
This field is required.

Note: The ticket will fail to submit if you are not a current student, faculty, or staff member in the School of Information Technology. If you are currently unaffiliated, please submit your ticket via the university helpdesk instead, located at ithelp.ilstu.edu

Terminal Servers


This will help us to properly assign the ticket and contact you.
This field is required.

Note: The ticket will fail to submit if you are not a current student, faculty, or staff member in the School of Information Technology. If you are currently unaffiliated, please submit your ticket via the university helpdesk instead, located at ithelp.ilstu.edu

VMware VDI


This will help us to properly assign the ticket and contact you.
This field is required.
For example, "Java Pool"

Note: The ticket will fail to submit if you are not a current student, faculty, or staff member in the School of Information Technology. If you are currently unaffiliated, please submit your ticket via the university helpdesk instead, located at ithelp.ilstu.edu

Door Access


This will help us to properly assign the ticket and contact you.





This is your University Identification Number.

Note: The ticket will fail to submit if you are not a current student, faculty, or staff member in the School of Information Technology. If you are currently unaffiliated, please submit your ticket via the university helpdesk instead, located at ithelp.ilstu.edu

Portal Access


This will help us to properly assign the ticket and contact you.

Note: The ticket will fail to submit if you are not a current student, faculty, or staff member in the School of Information Technology. If you are currently unaffiliated, please submit your ticket via the university helpdesk instead, located at ithelp.ilstu.edu

Onboarding


This will help us to properly assign the ticket and contact you.
This field is required.

Note: The ticket will fail to submit if you are not a current student, faculty, or staff member in the School of Information Technology. If you are currently unaffiliated, please submit your ticket via the university helpdesk instead, located at ithelp.ilstu.edu

Application Ticket


This will help us properly assign the ticket and contact you.
For example, "IT 353-01".
For example, OU 134, Java Pool, Linux Terminal Servers.

This field is required.

Note: The ticket will fail to submit if you are not a current student, faculty, or staff member in the School of Information Technology. If you are currently unaffiliated, please submit your ticket via the university helpdesk instead, located at ithelp.ilstu.edu

Quick Ticket


This will help us to properly assign the ticket and contact you.

Note: The ticket will fail to submit if you are not a current student, faculty, or staff member in the School of Information Technology. If you are currently unaffiliated, please submit your ticket via the university helpdesk instead, located at ithelp.ilstu.edu